Your Right To Cancel:
In accordance with Distance Selling Regulations, your right to cancel an order for goods starts the moment you place your order and ends after a statutory 14 day period following the receipt of your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel your order and return it. You must make notice of cancellation, clearly stating your request and reason to cancel by emailing email@example.com or writing in to:
Simple Surprises LTD, 27 Old Gloucester Street, London, WC1N 3AX
In the event of goods already being delivered to you before cancellation, you have a legal duty to retain possession of them and to take full care of them. In order to return items you will be responsible for sending these goods to the supplier (Simple Surprises LTD) at your own expense, with the exception of faulty goods. It is your responsibility to make sure goods are delivered back to us and not damaged in transit; in the event of any damage or loss the claim to recover our costs will be raised. In order to receive a refund, all goods must be returned completely unused, in their original packaging with any tags un-removed such as hygiene seals. Items will be inspected upon their return to ensure they meet these regulations.
In the event you should receive a faulty item, please follow the same procedure and state the items fault. Returns postage costs will be covered by Simple Surprises LTD in the form of returns packaging which will be dispatched to you. The item will be inspected by our quality team when we receive it back and either a replacement or a full refund offered to you. We only replace items if they are defective or damaged.
Your Right To A Refund:
Once items have arrived back with the supplier they will be inspected to ensure they are in an acceptable condition. You should receive a refund within 28 days of Simple Surprises receiving the goods back.
To return your order, please contact firstname.lastname@example.org for details on where to send your box.
You will be responsible for shipping expenses unless the item is faulty. You will also be responsible for ensuring that items are not lost and returned to us in good condition. Please note, if you are shipping an item over £50.00 you should consider using a trackable shipping service or purchasing shipping insurance so you can provide proof of postage against any damage or loss.